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The impact of social media on IT
Yesterday I explored in detail on ZDNet some of the issues that businesses are encountering as social media moves into the enterprise space in a truly strategic way this year. Not only is there a...
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Moving Beyond Systems of Record to Systems of Engagement
When we look back at the first decade of the 21st century, it will be obvious that a few momentous changes in the business and computing landscape occurred. Of these, one of the most profound has been...
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Social Business Strategy: The CIO Shortlist
On and off over the last year on ebizQ, in an ongoing series for large enterprise CIOs, I’ve been exploring how social business has begun overtaking the ongoing transition to digital business in many...
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Connecting Digital Strategy with Social Business and Next-Gen Mobility
How do the overarching digital strategies of today’s 21st century enterprise relate to social business and smart mobility? It’s a question I’ve been asked more and more frequently as these two major...
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Looking to the Frontiers of Social Business
Recently I’ve been taking a close look at what is coming next in social business. While social media has grown to become standard in just about every company’s business portfolio, it’s just as clear...
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The Path to Co-Creating a Social Business: The Early Adoption Phase
The figures vary but in the last several years a major change has begun in organizations around the world. Sometimes the efforts are small and unsanctioned, sometimes they are big and bold, but...
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Social Business Intelligence: Positioning a Strategic Lens on Opportunity
Recently I’ve been tracking the growth of social analytics and the means of delivering well on it. Connecting analytics to the needs of the business is the next step beyond basics of collating,...
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Converging on the Social Enterprise
I was in San Francisco last week for Dreamforce, the yearly confab for Salesforce that has had a major focus on social business the last couple of years. There’s little doubt that Marc Benioff clearly...
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